Shipping & Returns

1. Processing Time:

   • Orders are processed within 1-2 business days.
   • Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Methods & Delivery Time:

   • Standard shipping: 5-6 business days.
   • Express shipping: 3-4 business days.
   • Shipping times may vary based on location and courier service.

3. Shipping Charges:

   • Express shipping charges are calculated at checkout.

4. Tracking Information:

   • Once your order is shipped, a tracking number will be emailed to you.

5. Delivery Address:

   • Please ensure that the shipping address is correct as we are unable to make changes once the order is processed.
   • If a failed delivery is due to incorrect address information, the customer will be responsible for reshipping costs.

International Shipping (Outside the Country)

1. Processing Time:

   • International orders are processed within 3-4 business days.
   • Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Methods & Delivery Time:

   • Standard international shipping: 8-10 business days, depending on the destination.
   • Express international shipping: 5-7 business days.
   • Delivery times may be subject to customs clearance delays.

3. Shipping Charges:

   • Shipping rates are calculated at checkout based on the destination and the weight of the package.

4. Customs & Import Duties:

   • International shipments may be subject to customs duties and taxes, which are the responsibility of the customer.
   • We recommend checking with your local customs office for more information on potential fees.

5. Tracking Information:

   • A tracking number will be provided once your order has been shipped.
   • Some international destinations may have limited tracking information.

6. Delivery Address:

   • Ensure the delivery address is accurate, as incorrect addresses can cause delays or additional shipping charges.

Return Policy

Domestic Returns (Within the Country)

1. Return Period:

   • We accept returns within 30 days of the delivery date for unused, unworn, and undamaged items in their original packaging.
     We do not accept the Knocked Oiled and Engraved Bat back.

2. Return Process:

   • To initiate a return, contact our customer service team at [email/contact].
   • Upon approval, a return shipping label will be provided.

3. Return Shipping:

   • Return shipping is free for domestic returns.
   • Refunds will be processed within 7-10 business days after we receive the returned item.

4. Refunds:

   • Refunds will be credited to the original payment method.
   • Shipping fees (if applicable) are non-refundable.

5. Exchanges:

   • For exchanges, please follow the return process and place a new order for the replacement item.

International Returns (Outside the Country)

1. Return Period:

   • International returns are accepted within 30 days of the delivery date, provided items are unused, unworn, and undamaged.

2. Return Process:

   • Contact our customer service team at [email/contact] to initiate a return.
   • Return shipping labels for international returns are not provided. The customer is responsible for return shipping costs.

3. Return Shipping:

   • International customers are responsible for return shipping charges.
   • We recommend using a trackable shipping service or purchasing shipping insurance for returns.

4. Refunds:

   • Refunds will be processed within 7-10 business days after the item is received.
   • Refunds will be made to the original payment method, excluding shipping costs and any applicable customs duties or fees.

5. Customs & Import Duties:

   • We do not refund customs duties or taxes incurred during shipping. Please check with your local customs office before returning items.

6. Exchanges:

   • Due to the complexity of international shipping, we do not offer exchanges for international orders. Please return the item and place a new order.